Right, yet so very wrong

So how can you be right, yet still very wrong?  Well I sure did manage to do that this week.

I had a situation recently where I needed to approach someone to correct a problem.  In spite of my frustrations with the situation, I remained very civil in all the communications…

So right

I escalated to the supervisor of this person in a civil manner when this was not getting resolved.  I just explained the situation…

So right

Until the last communication when I wrote “I expect this to be corrected!”

So wrong, very wrong

Yup – I demanded because all logic and reason was failing.  I was frustrated that this person was not “getting it.”

So in spite of being right (my reasons, logic, and approach), I became very wrong when I started demanding.

I am still learning.

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