We are less than an hour away from 2009. I hope this new year is a good one to everyone.

We are less than an hour away from 2009. I hope this new year is a good one to everyone.
So how can you be right, yet still very wrong? Well I sure did manage to do that this week.
I had a situation recently where I needed to approach someone to correct a problem. In spite of my frustrations with the situation, I remained very civil in all the communications…
So right
I escalated to the supervisor [...]